Frequently Asked Questions

Everything you need to know about styling your home with Cooper & Co.

What is the standard shipping timeframe for furniture items?

Most furniture and large home decor items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the piece.

Do you offer international shipping?

Currently, Cooper & Co. ships exclusively within the continental United States and Canada to ensure the safety and integrity of our fragile home goods during transit.

What is your return policy for home decor?

We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled condition. Please note that custom-made furniture pieces are final sale.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For large freight deliveries, the carrier will contact you directly to schedule a delivery window.

Are your wood products sustainably sourced?

Yes, we are committed to sustainability. Our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure minimal environmental impact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger furniture purchases.